The Compass Challenge
What are you looking for in a Property Management partner for your Smoky Mountain home?
Better service? Clearer communication? Lower fees? An attention-to-detail that your current manager can’t handle? Or maybe it’s just trying to increase your income without being nickel-and-dimed to death.
Compass Vacation Properties is a family-owned Smoky Mountain Property Management Company nestled in the heart of the Great Smoky Mountains. As your local partner, guide, and short-term rental expert, we’re proud to be trusted by dozens of property owners and thousands of guests throughout Gatlinburg, Pigeon Forge, Wears Valley, and the surrounding areas.
Fill out the form and let us know what it would take to become your partner — then we’ll be in touch to show you how we can help!
PARTNERSHIPS
Your Smoky Mountain home isn’t just a number in our system. We’re not a huge national company with an ‘office’ in the Smokies. We’re local. We’re family-owned. We return your phone calls – and your emails – and your text messages! We don’t nickel-and-dime you. There are no setup fees. There are no maintenance surcharges. You get paid on time. We treat your home as if it were our own.
PROFESSIONAL MARKETING
With over 40 years of combined consumer marketing expertise, the Compass team offers a full range of services—from professional photography and compelling copywriting to strategic advertising. We use industry-specific tools to boost your online presence by enhancing SEO, engaging our customer database, targeting social media ads, and promoting your home on major OTAs like Airbnb and VRBO.
REVENUE GENERATION
While many companies use dynamic pricing models to boost booking income, we take it a step further by conducting customized property analyses for your rental. We don’t “set it and forget it”—your pricing is continually adjusted based on factors like supply and demand, occupancy rates, holidays, events, lead times, market fluctuations, and more. Your time is valuable, so let us handle the algorithms for you.
GUEST EXPERIENCE
Our goal is to deliver a world-class experience for your guests—from the moment they book until they return home. Our dedicated guest-experience team handles all inquiries and concerns, ensuring seamless communication every step of the way. Additionally, your property is professionally cleaned to the highest standards after each stay, with our cleaning and maintenance teams working diligently to prepare your home for every occasion, whether it’s a family vacation, honeymoon, reunion, or a quick weekend escape.
PROPERTY CARE
Our dedicated team of cleaners, maintenance professionals, contractors, and technicians is available 24/7 to provide the exceptional care your home deserves. Your property is professionally cleaned after every stay, with our teams strictly adhering to rigorous cleaning and safety protocols. Our licensed and insured maintenance experts handle both standard repairs and emergency services, while also conducting regular walk-throughs and offering proactive maintenance recommendations based on cabin use, wear and tear, safety considerations, and guest feedback.
OWNER SUPPORT
Our online portal is available 24/7, giving you detailed insights into your property’s income, occupancy rates, upcoming bookings, maintenance history, and more. We also provide monthly performance reports to keep you fully informed. In addition, our homeowners can reach our office six days a week for personalized support.
COMPETITIVE MANAGEMENT SPLIT
Your income should be yours. That’s why we work tirelessly to maximize your revenue while offering lower fees than most management companies. Your goal is to earn more, and our goal is to help you keep more of what you earn.
